Shipping & Return Policy

All orders are shipped within two business days after order confirmation. An additional shipping surcharge may apply to some items due to their size and weight.

AllGreen offers expedited freight delivery for all custom-cut artificial grass products. Please, provide the phone number the shipping company will use to call you on delivery day. A person older than 18 y.o. must be present at the time of delivery. You can call us anytime to check the status of your shipment.

Custom-cut artificial grass products cannot be shipped to APO/FPO.

Due to carrier restrictions, items requiring truck delivery cannot be shipped to Alaska, Hawaii, US Territories, APO/FPO, or internationally.

Area Rugs

The orders are shipped via Fedex or UPS. The cost of shipping is based upon total order amount and your location.

Do we ship internationally?

No. We deliver only across the continental United States. If you need to send custom-size rolls of artificial grass to Hawaii, or other US Territories like Puerto Rico, please call us before placing an order.

Where else do we ship?

APO/FPO - We proudly offer Standard shipping of all products to Military addresses except for the custom-cut artificial grass that requires a truck delivery! Please note that due to carrier size restrictions, not all items are available for shipment. Orders are shipped via USPS Parcel Post and can take up to 4-6 weeks for delivery.

How do we ship?

Parcel - Your shipment will arrive via FedEx, USPS or UPS. Unless your total order cost is higher than $100, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order.

Truck Delivery - When the size and/or weight of your shipment exceed the limits of our parcel carriers, your item will be delivered via one of our trusted freight carriers. Due to carrier restrictions, items requiring truck delivery cannot be shipped to Alaska, Hawaii, US Territories, APO/FPO, or internationally.

Truck Delivery Times

Truck delivery time depends on shipping company availability and your destination. Orders placed on Wednesday, Saturday, and Sunday will be shipped on the following Monday. Your order status will be updated online on your account "Orders" page.

We work hard at meeting your specialized needs and delivering the very best transportation solutions. Whether you choose to utilize our online-order-entry system or talk to one of our logistic specialists over the phone, every move is backed by personal point of contact that tracks your freight and communicates with you every step of the way. Additionally, we provide reliable and updates tracking tools at your fingertips.

Truck Delivery Requirements

Please review the conditions below to ensure a successful delivery.

For all truck deliveries:

1. Street access must be at least 10 feet wide.
2. There can be no vehicle weight restrictions on the roads leading to your home.
3. Overhead street clearance must be at least 14 feet high.

AllGreen Return Policy

1. Customers have 30 days from the date of receiving the order to return. Before returning, please contact us for a Return Merchandise Authorization number (RMA) for all returns.
2. All items damaged, altered, or abused after delivery to the customer cannot be returned. All items must be returned in their original and re-sellable condition. A 15% processing/restocking fee will be charged for all returns.